Is Working from Home Fintech’s ‘New Normal’?

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Many organizations had not even imagined about running a business with their employees working remotely from the convenience of their homes. Work from home was considered as a privilege to selected profiles at unavoidable circumstances.

Yet, it was looked down as a less productive arrangement as the employers presumed many household distractions that could hamper the productivity of the employee. However, there is a tectonic shift in these concepts after the COVID-19 hit the world.

Many weeks into the remote working arrangement, companies have started to realize that they can maintain productivity with their employees working from home. The perception that employees would relax at home while working from home rather than concentrating on their work has completely changed. This could bring a major shift in the structure and design of fintech courses in the future.

Benefits of Working Remotely

The most noticeable benefit is that the remote working arrangement is that companies can access talents from different geographical regions. Companies have started thinking that they don’t want to restrict their talent pool to any specific geographical area. This could be highly motivating to those who are planning to enrol in a fintech course.

Many companies have felt that their employees are working dedicatedly even while working remotely. The fact that even many weeks into the lockdown, there isn’t any drop in productivity. This has led to many companies now willing to test this model going forward, even after the lockdown. This arrangement has shown to improve the morale and motivation of the employees.

Tools Required for Remote Working

Companies have started using digital tools to create a virtual work environment. The teams are staying connected with tools like Zoom and Slack for video meetings and communications respectively. Many companies have enabled SSL VPN to ensure a secure network. Other popular tools are Hangout, Microsoft Teams, Trello and Google Docs.

Challenges of Remote Working

The data protection is the biggest challenges faced by organizations. They are not encouraging employees to store data locally. Small fintech might find it still feasible to provide work from home facilities to their employees; big organizations with hundreds of employees or more are still working out their ways to cope with this new arrangement. They are looking at cloud-based solutions to ensure a seamless transition of office model to work from home arrangement. If remote working becomes a new normal, this could be an area of focus for fintech courses.

Dealing with cyber fraud and malicious acts remain a serious concern for many fintech and banks. This has led to many fintech companies considering investing in reliable cybersecurity tools.

Many companies have introduced working with calendar system to ensure transparency and to know how their employees are spending their days and what are they working on at a given point in time. This will also help companies to monitor how long an employee takes to finish an assigned task. This has helped increase productivity. Daily, weekly, and monthly updates are also helpful to monitor the team output.

In some ways, remote working is benefiting the fintech. Many banks have now come forward to join hands with fintech companies to partner with them at different stages of the customer journey. They are actively looking to shift their non-branch-based functions to remote workplaces.

Along with employees, fintech companies must take care of the needs and convenience of their customers as well. Many fintech companies have created lighter versions of their tech services so that their customers can use them on lower bandwidth.


Fintech companies can implement seamless working from home arrangements with effective communication and with collaboration tools. Many companies have already found a workaround to facilitate remote working for a longer period. Many have said that they would consider moving a higher percentage of their workforce to remote working post-lockdown. However, it is too early to comment if work from home will be the new norm. However, many companies are planning to keep this as a possibility, even though it greatly depends upon the government rules.

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