Understand how banks function — from account opening and cash handling to clearing and compliance.

• NRI Banking Products
• Payment Services
• Regulatory Environment
• Trends in Banking
• Customer Service Management

Deep dive into savings accounts, current accounts, fixed deposits, loans, and credit cards, and learn how to match the right product with the right customer.

• Overview of Financial Systems
• Overview of Securities Market
• Equity as an Asset Class
• Fixed Income Securities
• Mutual Funds
• Insurance
• Personal Financial Planning
• Tax Planning

Master the art of engaging with customers by handling queries, resolving issues, and building lasting relationships. Develop a strong sales orientation by confidently identifying customer needs, recommending suitable banking products, and consistently achieving performance goals.

• Understanding Company, Product, and Client
• Strategy Building (Basics)
• Managing Stress and Building Attitude
• Suspect to Prospect
• Customer Service

Understand the basics of credit evaluation, documentation, collections, and risk in retail lending.

• Retail Credit
• Institutional Credit
• Retail Risk Management and Collections

Enhance your ability to speak clearly, write professionally, and present ideas with confidence. Learn the essentials of grooming and workplace etiquette — from dress code to making a strong first impression. Build practical skills in MS Excel, a vital tool for reporting, data analysis, and daily operational tasks.

• Preparation for Aptitude Test
• Excel Basics
• Building Vocabulary
• Soft Skills Foundation and Campus to Corporate
• Honing Communication
• Business Writing
• Personal Grooming
• Art of Presentation
• Interview Preparation