In this Imarticus Learning video, Jasjeet Kaur - Head, Western Region, explains how Artificial Intelligence acts as a game-changer in customer service in today's world. She wonderfully explains to us with an example the fact that with Artificial Intelligence operations become faster, more effective, cheaper, yet more human.
Virtual assistants are no more a mere concept that we can only experience in Hollywood movies, but it has become a part of our daily lives today. Siri and Alexa are some of the most relatable examples of the rise of virtual assistants.
Jasjeet further elaborates on how the Internet of Things (IoT) will help the product companies to provide proactive service for high-end products. Robotic process automation reduces human efforts by overtaking the tasks learned through repetitive actions and performing them in a better way over a period of learning. Jasjeet tells us how companies can use Digital Interactions to transform their customer service.
It enables deeper interaction in the physical world without physical presence. Jasjeet says that all the above aspects lead to the emergence of super agents.
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