#KnowledgeBytes: Artificial Intelligence - Customer service Trends!

Customer Service Trends

In this Imarticus Learning video, Jasjeet Kaur - Head, Western Region, explains how Artificial Intelligence acts as a game-changer in customer service in today's world. She wonderfully explains to us with an example the fact that with Artificial Intelligence operations become faster, more effective, cheaper, yet more human.

Virtual assistants are no more a mere concept that we can only experience in Hollywood movies, but it has become a part of our daily lives today. Siri and Alexa are some of the most relatable examples of the rise of virtual assistants.

Jasjeet further elaborates on how the Internet of Things (IoT) will help the product companies to provide proactive service for high-end products. Robotic process automation reduces human efforts by overtaking the tasks learned through repetitive actions and performing them in a better way over a period of learning. Jasjeet tells us how companies can use Digital Interactions to transform their customer service.

It enables deeper interaction in the physical world without physical presence. Jasjeet says that all the above aspects lead to the emergence of super agents.

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Imarticus Learning offers a comprehensive range of professional Financial Services and Analytics programs that are designed to cater to an aspiring group of professionals who want a tailored program on making them career ready. Our programs are driven by a constant need to be job relevant and stimulating, taking into consideration the dynamic nature of the Financial Services and Analytics market, and are taught by world-class professionals with specific domain expertise.

Headquartered in Mumbai, Imarticus has classroom and online delivery capabilities across India with dedicated centers located at Mumbai, Thane, Bangalore, Chennai, Pune, Hyderabad, Coimbatore, and Delhi. For more information, please write back to us at info@imarticus.org

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