This issue of the AI newsletter discusses how a smart AI strategy ensures a transformative customer service in times where the customer is spoilt for choice. It also throws insight into how firms can use AI as a weapon to offer uniquely differentiated products. Our webinar gives you a sneak peak into AI is used in google maps and we also have short video by Rav Ahuja, Global Lead at IBM DBG, where he talks about the trans-formative effect of AI & ML across industries like Healthcare, manufacturing, and eCommerce.